Privacy policy

Information we collect

When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, delivery address, and order history. If you pay online, payment details are processed directly by our payment partner (PayFast) — we do not store your card number, CVV, or banking credentials on our servers.

How we use your information

We use the information we collect to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and support responses
• Maintain your account and order history
• Improve our products, website, and customer experience
• Comply with legal and tax obligations

We do not sell your personal information to third parties. We share information only with service providers who help us operate the store — for example, our payment gateway (PayFast) for processing payments and our courier partners for delivering orders.

Cookies

We use cookies and browser local storage to keep you signed in, remember items in your cart and wishlist, and understand how our website is used so we can improve it. You can disable cookies in your browser settings, though some parts of the site (like checkout) may not work correctly without them.

Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Online payments are handled through PayFast's secure, PCI-compliant payment page — your card details never pass through or get stored on our servers.

Your rights

You can request to view, correct, or delete the personal information we hold about you at any time by contacting our client care team. We will respond to reasonable requests within a reasonable timeframe.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.

Last updated: 8 September 2026